Are you inspired by people, the incredible possibilities technology holds, and an exciting growth journey in the green shift? Then join us at Kongsberg Digital, where we are driven by creating a better tomorrow for people, organisations, and society!

About Us

At Kongsberg Digital, we are a frontrunner in digital transformation, playing an important part in sustainable solutions within the maritime, energy, and utilities industries.
We are revolutionising industries with our powerful blend of data science, technological advancements, and deep domain expertise. As a market leader, we have achieved remarkable growth. Now, we are embarking on the next exciting phase of our journey, where our commitment to creating a better tomorrow will guide us toward even greater accomplishments.

Become part of our diverse team of over 1,100 talented individuals representing 33 nationalities with a global presence united by a shared vision. Join us and contribute to a team that thrives on diversity, collaboration, and collective growth.

Your Role

The Systems and Services Team is responsible for maintenance and project deliveries to KONGSBERG clients within Canada and around the world.

Kongsberg Digital Simulation is now hiring a Field Service Representative.

Your main responsibility will be nothing short of extraordinary:

• Perform Service/upgrading/maintenance/test of Software and Hardware.
• Perform project implementations according to scope of work to achieve on site acceptance.
• Support customers related to incoming requests, register in CRM, follow progress implement solutions leading to closure of requests
• Produce service reports, project reports and description of the system for the systems that are in the responsibility of the Field Service Representative
• Ensure timely submission of all project deliverables
• Perform Customer Acceptance tests
• Participate and/or conduct Education/Courses related to KONGSBERG systems.
• Financial awareness for S&S related contracts.
• Follow KDI Simulations procedures and guidelines.
• Manage customer expectations and communications in timely manner with respect to technical freezes
• Work close to Program Manager to achieve projects sign off
• Liaise with sales responsible and Program Manager for quotations

Having a background and experience in marine simulation or at sea experience would be incredibly valuable:

• Equivalent combination of educational background and experience
• 3-5 Years of experience from technical service and or technical Project deliveries of real time systems
• Proven technical skills in MS client server environment and hardware service
• An understanding of real-time system complexity and vulnerability
• A good system engineering and/or technical background within a software development environment
• Knowledge within Marine and/or Military maritime systems and navigation terminology
• Must be able to obtain secret security clearance with DND Canada
• Ability to maintain effective relationships with customers and peers.
• Proven interpersonal skills coupled with strong verbal and written communication
• abilities.
• Strong communication skills
• Good English language skills
• Capable of working independently
• Experience in the simulation industry, specifically with Naval Trainers
• Ability to handle HW implementations that requires hand carry of equipment within normal HR regulations. 
• Ability to work inside consoles, connect cables, investigate HW
• When necessary to travel adhere to company travel policies in force and when necessary to carry out role responsibilities and activities

Diversity & Inclusion:
At Kongsberg Digital, we celebrate diversity and strive for inclusivity. We strongly believe that different perspectives and backgrounds drive innovation and contribute to our success. We actively promote a culture of inclusiveness that values and respects every individual, providing equal opportunities for all our employees. Together, we will create a workplace where every game-changing employee can shine and seize equal opportunities.

Application process:
If you're ready to be a game changer in the pursuit of creating a better tomorrow, seize this opportunity! Submit your resume and a compelling cover letter that showcases your relevant experience and articulates why joining us at Kongsberg Digital excites you.

[Note to Recruitment Agencies:]

KDI occasionally partners with recruiting agencies for specific roles. To ensure compliance we work with a limited number of preferred suppliers who follow an agreed process for vetting and representing KDI in the external market. KDI will not accept unsolicited candidates or be liable to pay associated fees unless terms are agreed with our Procurement team prior to any work being carried out.