Customer Support Service Engineer
Are you inspired by people, the incredible possibilities technology holds, and an exciting growth journey in the green shift?
Then join us at Kongsberg Digital, where we are driven by creating a better tomorrow for people, organizations and society!
We are looking for a gamechanger who can transform the ordinary into the exceptional.
A gamechanger for us is more than just a job title; it's an attitude and a mindset that drives us to push boundaries, inspire changes, create new opportunities, and rewrite the rules.
About Us
At Kongsberg Digital, we are a frontrunner in digital transformation, playing an important part in sustainable solutions within the maritime, energy, and utilities industries.
We are revolutionizing industries with our powerful blend of data science, technological advancements, and deep domain expertise. As a market leader, we have achieved remarkable growth. Now, we are embarking on the next exciting phase of our journey, where our commitment to creating a better tomorrow will guide us toward even greater accomplishments.
Become part of our diverse team of over 1,100 talented individuals representing 33 nationalities with a global presence united by a shared vision. Join us and contribute to a team that thrives on diversity, collaboration, and collective growth.
Role Summary:
The Customer Support Service Engineer will have the responsibilities that include the servicing, support and installation of Kongsberg Digital Simulation products for the region of the America’s. Key areas of responsibility will be to perform service support activities in order to meet the company targets in line with the Long Term System Maintenance Support Program(LTSSP)requirements for the existing and future customer base. Based in Groton, CT, the Simulation Support Engineer provides support for projects and coordinates all activities with the respective Customer Service Manager.
Principal Responsibilities:
- Understand needs of key clients and support account management (use of CRM and Axapta)
- Problems and Improvements (P&I) follow-up from CSD
- Case Management
- Working with a team of customer service staff located in the USA, Canada and Norway
- Organizing and maintaining accurate spare parts inventory
- Performing on-site customer support consistent with terms detailed in Long-Term System Support Program (LTSSP) for individual customer requirements
- Sales support for Area Sales Managers
- Aftersales parts pricing and quotations
- Keeping accurate records of discussions and relevant correspondence with customers
- Developing procedural reports pertaining to products supplied by Kongsberg Digital Simulation and all pertinent peripheral hardware/software
- Investigating and solving customers’ problems, which may be complex or long-standing issues
- Writing reports and maintaining records detailing the work, discussions and possible solutions upon completion of a customer site visit or customer interaction
- Providing help and advice to customers using your organization’s products and services
- Providing technical training of your organization’s products
- Other duties as assigned by the CSD Manager
Core Competencies
- Communication – good verbal and written communication skills for interaction with team members and stakeholders
- Impact and Influence – ability to negotiate effectively and influence team members
- Initiative and self-directed - able to interact with all levels of management
- Teamwork – working constructively and flexibly with a diverse group of people
- Results orientation – focusing on end results in all actions, decisions and behavior to ensure achievement of project milestones and goals
- High Personal Standards - Ability to organize work for self and others and be able handle multiple tasks simultaneously with attention to detail
Technical Competencies and Qualifications
- General knowledge of Customer Service principles and methodology
- Knowledge of Microsoft Office software (Word/Excel/PowerPoint/CRM)
- Knowledge of (Axapta) preferred
- In-depth knowledge of Windows based platforms and network interface to include, but not limited to: Microsoft Windows XP, Windows 7, Windows 8, Windows 10, Windows Server and TCPIP connectivity.
- Ability to troubleshoot to component level, where necessary with a background in electronics.
- Ability to create and modify serial, network CAT5/6 and power cables.
- Ability to solder at component level.
Education and/or Experience
- Bachelor degree preferred but not required
- Maritime and/or US Navy background preferred but not required.
Diversity & Inclusion:
At Kongsberg Digital, we celebrate diversity and strive for inclusivity. We strongly believe that different perspectives and backgrounds drive innovation and contribute to our success. We actively promote a culture of inclusiveness that values and respects every individual, providing equal opportunities for all our employees. Together, we will create a workplace where every game-changing employee can shine and seize equal opportunities.
Application process:
If you're ready to be a game changer in the pursuit of creating a better tomorrow, seize this opportunity! Submit your resume and a compelling cover letter that showcases your relevant experience and articulates why joining us at Kongsberg Digital excites you.
[Note to Recruitment Agencies:]
KDI occasionally partners with recruiting agencies for specific roles. To ensure compliance we work with a limited number of preferred suppliers who follow an agreed process for vetting and representing KDI in the external market. KDI will not accept unsolicited candidates or be liable to pay associated fees unless terms are agreed with our Procurement team prior to any work being carried out.
- Department
- MSIM
- Locations
- Groton
- Remote status
- Hybrid Remote
- Employment type
- Full-time
- Employment level
- First /Mid-Level Officials
Groton
OUR POWER IS CURIOSITY, CREATION AND INNOVATION
We believe you love to experiment, challenge the established, co-create, develop and cultivate. Together we can explore new answers to today’s challenges and future opportunities, and talk about how industrial digitalisation can be a part of the solution for a better tomorrow. We believe that different perspectives are crucial for developing gamechanging technology for a better tomorrow. Join us in taking on this challenge!
About Kongsberg Digital
Kongsberg Digital is a provider of next generation software and digital solutions to customers within maritime, oil & gas and utilities. Together with the rest of KONGSBERG, Kongsberg Digital offers solutions within autonomy, smart data, augmented reality and other areas.
Join Kongsberg Digital as we pursue our mission to digitalize the world’s industries for a better tomorrow. We truly believe that technology will drive more efficient and sustainable operations, making the oil sector more energy efficient, ships less polluting and green energy future proof.
Every day our products create impact by transforming data into actions, helping our customers improve decision making, automate work and drive value.
As part of our DNA, we are committed to continuously innovate and turn great ideas into more sustainable solutions. And we are looking for extraordinary individuals to join us on our mission.
Customer Support Service Engineer
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