Customer Success Manager – Energy Simulation - EMEA
Are you inspired by people, the incredible possibilities technology holds, and an exciting growth journey in the green shift? Then join us at Kongsberg Digital, where we are driven by creating a better tomorrow for people, organisations, and society!
We are looking for a gamechanger who can transform the ordinary into the exceptional.
A gamechanger for us is more than just a job title; it's an attitude and a mindset that drives us to push boundaries, inspire changes, create new opportunities, and rewrite the rules.
About Us
At Kongsberg Digital, we are a frontrunner in digital transformation, playing an important part in sustainable solutions within the maritime, energy, and utilities industries. We are revolutionising industries with our powerful blend of data science, technological advancements, and deep domain expertise. As a market leader, we have achieved remarkable growth. Now, we are embarking on the next exciting phase of our journey, where our commitment to creating a better tomorrow will guide us toward even greater accomplishments.
Become part of our diverse team of over 1,100 talented individuals representing 33 nationalities with a global presence united by a shared vision. Join us and contribute to a team that thrives on diversity, collaboration, and collective growth.
The Role
Kongsberg Digital is seeking candidates for a Customer Success Manager position responsible for Energy Simulation in Europe Middle East Africa (EMEA).
This position is based in Oslo, Norway and you will be expected to be within easy reach of our headquarters in Lysaker. You will report to the Director of Customer Success for Energy Simulation.
Kongsberg Digital has a long history of delivering world class dynamic simulators (K-Spice and LedaFlow) to multiple industries for Engineering, Operator Training and Real-time decision support. The traditional market area is Oil & Gas but we see an increasing use of our technology in the Net Zero domain e.g. Carbon Capture and Storage. We are also integrating with our industrial worksurface called Kognitwin which is taking traditional on-premise simulators into the Cloud.
Responsibilities
The Customer Success Manager will be responsible for both Customer Success and Growth as we are growing the Energy Simulation business. This is a mature business but the Customer Success Manager will be required to upsell to existing customers and to secure new logos in addition to maximizing recurring revenues and minimising churn. Key areas of responsibility include:
- Pro-actively seek new opportunities for Energy Simulation in EMEA
- Establish and maintain a good understanding of customer challenges and how Kongsberg Digital can be positioned to meet these challenges
- Maximise and secure Annual Recurring Revenue (ARR) in a timely manner
- Identify upselling opportunities to existing customers and simulator deliveries
- Ensure and measure customer satisfaction
- Collaborate with Kognitwin Customer Success and Growth to identify opportunities to deploy Kognitwin Simulation
- Work closely with our Product and Marketing team to position Energy Simulation and build value propositions
- Lead bid processes for our Energy Simulation offering and support larger deals where Energy Simulation is a component of Kognitiwn
- Accurately manage leads, opportunities and recurring revenue in CRM
- Identify, and propose any improvements related to procedures, working methods and tools.
- Performance of all work according to the working methods set out in our Business Management System (BMS)
- Comply with all standards established within Kongsberg Gruppen
- User Group Meetings (UGM) and other CS Marketing initiatives in EMEA
Qualifications & Skills
- Bachelor or Master’s degree in relevant technical fields
- Fluent in Norwegian and English
- Strong sales experience and domain knowledge from the Energy industry; preferably Process Simulation or Flow Assurance
- Self-driven with a positive attitude and good cooperative skills
- Communicate clearly and concisely with diverse audiences, in both oral and written contexts, and giving and receiving feedback
- Leadership and interpersonal skills, communication, negotiation, conflict resolution, persuasion etc.
- Demonstrated behavior according to our values
Why settle for the ordinary when you can be part of the extraordinary?
- Where you will have the opportunity to work alongside industry experts, thought leaders, and innovative minds who are passionate about driving change.
- Where you will foster a culture of creativity, collaboration, and continuous learning.
- Where you will reshape the norms and build a future where everyone can thrive and excel.
- Where you can be part of our game changing culture where we believe in empowering our employees to unleash their full potential and make a meaningful impact.
- Where you can be part of our commitment to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work.
Application process
If you're ready to be a game changer in the pursuit of creating a better tomorrow, seize this opportunity! Submit your resume and a compelling cover letter that showcases your relevant experience and articulates why joining us at Kongsberg Digital excites you.
Diversity & Inclusion
At Kongsberg Digital, we celebrate diversity and strive for inclusivity. We strongly believe that different perspectives and backgrounds drive innovation and contribute to our success. We actively promote a culture of inclusiveness that values and respects every individual, providing equal opportunities for all our employees. Together, we will create a workplace where every game-changing employee can shine and seize equal opportunities.
- Department
- COO
- Locations
- Lysaker
- Remote status
- Hybrid Remote
- Employment type
- Full-time
Lysaker
OUR POWER IS CURIOSITY, CREATION AND INNOVATION
We believe you love to experiment, challenge the established, co-create, develop and cultivate. Together we can explore new answers to today’s challenges and future opportunities, and talk about how industrial digitalisation can be a part of the solution for a better tomorrow. We believe that different perspectives are crucial for developing gamechanging technology for a better tomorrow. Join us in taking on this challenge!
About Kongsberg Digital
Kongsberg Digital is a provider of next generation software and digital solutions to customers within maritime, oil & gas and utilities. Together with the rest of KONGSBERG, Kongsberg Digital offers solutions within autonomy, smart data, augmented reality and other areas.
Join Kongsberg Digital as we pursue our mission to digitalize the world’s industries for a better tomorrow. We truly believe that technology will drive more efficient and sustainable operations, making the oil sector more energy efficient, ships less polluting and green energy future proof.
Every day our products create impact by transforming data into actions, helping our customers improve decision making, automate work and drive value.
As part of our DNA, we are committed to continuously innovate and turn great ideas into more sustainable solutions. And we are looking for extraordinary individuals to join us on our mission.
Customer Success Manager – Energy Simulation - EMEA
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